Returns

We can look after all of your product and order returns including returns not sourced from our warehouse. Our third party returns service including generating and producing address and return postage for your customers, with our new customer area, your customers can now book their own returns back to our warehouse in two easy steps and now with your own branded returns portal.

Are you fed up of paying import tax and duty on every item returned to you by your customers?
We can accept all of your returns and collate them in to one consignment to send back to you, as the goods are yours and being returned you can avoid the expense and hassle of paying import tax and duties on your customer returns.

Our ecommerce returns service is an excellent way to keep your customers happy and offer return labels and postage to your customers, our quick and efficient Goods In and receiving departments can receive and process your return within 24 hours, this not only ensures a speedy turn around but also avoids costly customer service issues, bad feedback and angry customers.

Just some of the reasons to use our returns service in hand with our excellent eCommerce Fulfilment services

1. Your customers can book returns on your branded returns portal
2. Free Returns Portal
3. We can receive and process a return within 24 hours
4. We supply postage labels and address labels as required
5. Discounted postal rates
6. Free storage for returns
7. We can collate returns and bulk ship them back to you
8. Process returns to your requirements
9. Restock, Quarantine or dispose of returns

Returns Processing 13th August 2024

Table of Contents

1. What is a Returns Service?
2. Bundle Returns?
3. How do Returns Work?

What is Returns Service?

Parcel returns service is the process for customers wishing to return goods, products and orders, offering a hassle-free solution for sending back unwanted or defective items. With seamless online returns initiation, prepaid shipping labels, and convenient drop-off options, this service ensures a smooth and efficient return experience. Saving you time and enhancing customer satisfaction with a reliable parcel returns service that streamlines the entire return journey from start to finish.

Bundle Returns?

Bundle returns service is the process of accepting returned goods and placing all returns together as one to then be able to return the goods as one to the supplier, seller or retailer.
Our bundled returns service means our customers can save considerable money on shipping and processing individual customer returns, just send them to us and we will deal with them however you want us to, talk to us today to discuss your personalised third party returns processing.

How Returns Work?

What do we do with returned goods?

Quite simply, the choice is completely yours..
Some options include

• Add products in to stock in our warehouse for re-use
• Quarantine goods
• Dispose of Goods
• Collate returns and send them back to suppliers
• Repack returns
• Relabel returns
• Barcode and relabel returned products
• Rebrand products
• Send on to a third party
• Fix probelms
• Return to customer?

Our warehouse team can handle all of your returned products and orders, we suggest a planned return process with our admin team that we can follow, this generally consists of of a selection of scenarios and how we process each scenario.
Example Goods damaged, may require us to photograph and dispose of the goods received?
Clothing that has been ordered incorrectly we may need to check it over to ensure that the product is fit for resale?

Our system auto generates RMA (Return Merchandise Authorisation) Codes for all packages returned, so we can track the returns and ensure all packages are from who they say they are.

Your options are endless, contact our sales team today and let us begin processing your product and order returns for you in a professional and efficient manor.