Returns Processing Services

Returns Processing 14th March 2022

Table of Contents

  1. What is a Returns Service?

What is Returns Service?

Parcel returns service is the process for customers wishing to return goods, products and orders, offering a hassle-free solution for sending back unwanted or defective items. With seamless online returns initiation, prepaid shipping labels, and convenient drop-off options, this service ensures a smooth and efficient return experience. Saving you time and enhancing customer satisfaction with a reliable parcel returns service that streamlines the entire return journey from start to finish.

How it Works

Customer requests return

Returns can be booked directly from our cloud based portal directly by the customer.

Day 1

We check the return information

Our super efficient admin team check the details and produce postage and address labels.

Labels sent to customer

Labels are sent direct to the customer to apply to the package.

Parcel is collected

We can organise collection or drop off at the post office.

We receive the package at our warehouse

Most packages arrive with our goods in team the day after collection

Day 2

Process the Return

Our Goods In Team check the parcel including contents, condition and quantities

Our team advise on next steps

Our team once the return has been checked, advise you of the condition and if any problems, we then follow your procedure to process returns

What do we do with returned goods?

Quite simply, the choice is completely yours..
Some options include

Our warehouse team can handle all of your returned products and orders, we suggest a planned return process with our admin team that we can follow, this generally consists of of a selection of scenarios and how we process each scenario.
Example Goods damaged, may require us to photograph and dispose of the goods received?
Clothing that has been ordered incorrectly we may need to check it over to ensure that the product is fit for resale?

Our system auto generates RMA (Return Merchandise Authorisation) Codes for all packages returned, so we can track the returns and ensure all packages are from who they say they are.

Your options are endless, contact our sales team today and let us begin processing your product and order returns for you in a professional and efficient manor.