How it Works
Customer requests return
Returns can be booked directly from our cloud based portal directly by the customer.Day 1
We check the return information
Our super efficient admin team check the details and produce postage and address labels.
Labels sent to customer
Labels are sent direct to the customer to apply to the package.
Parcel is collected
We can organise collection or drop off at the post office.
We receive the package at our warehouse
Most packages arrive with our goods in team the day after collectionDay 2
Process the Return
Our Goods In Team check the parcel including contents, condition and quantities
Our team advise on next steps
Our team once the return has been checked, advise you of the condition and if any problems, we then follow your procedure to process returns