Returns Processing Services

Returns Processing 3rd February 2021

Storeship can handle all of your order and product returns whether bought in store or online.
With the increased trend of purchasing goods online specifically after the Covid 19 outbreak and the inability for customers to visit retail stores and bricks and mortar premises, there has been a tremendous increase in goods being returned to the retailers, with online purchases, cutomers do not have the option to try things out, put clothing on, find the right size or physically see th products they are interested in buying, this in turn leads to an marked increase in returns, add to that strict distance selling regulations and suddenly your returns can increase dramatically.

Returns Processing Graph
It is important for all companies who sell online to have a strict and open returns policy that not only satifies the local laws and regulations but also ensures that the customer gets a swift and efficient returns process for their online and in store orders, including the processing and simplicity of booking returns. By processing returns efficiently not only are you satisfying your customers but it also ensures your stock is available quickly to resell to new customers. Storeship can remove that problem from your customers by looking after every aspect of product returns, meaning less customer dissatisfaction that ultimately leads to bad reviews and distrust in your products for future buyers.
We can help with all aspects of returns processing or reverse fulfilment as it is sometimes called.
Our specialist team of goods in staff can accept your customers returns directly in to our warehouse for processing to our customers requirements.

How it Works

Customer requests return

Returns can be booked directly from our cloud based portal directly by the customer.

Day 1

We check the return information

Our super efficient admin team check the details and produce postage and address labels.

Labels sent to customer

Labels are sent direct to the customer to apply to the package.

Parcel is collected

We can organise collection or drop off at the post office.

We receive the package at our warehouse

Most packages arrive with our goods in team the day after collection

Day 2

Process the Return

Our Goods In Team check the parcel including contents, condition and quantities

Our team advise on next steps

Our team once the return has been checked, advise you of the condition and if any problems, we then follow your procedure to process returns

What do we do with returned goods?

Quite simply, the choice is completely yours..
Some options include

Our warehouse team can handle all of your returned products and orders, we suggest a planned return process with our admin team that we can follow, this generally consists of of a selection of scenarios and how we process each scenario.
Example Goods damaged, may require us to photograph and dispose of the goods received?
Clothing that has been ordered incorrectly we may need to check it over to ensure that the product is fit for resale?

Our system auto generates RMA (Return Merchandise Authorisation) Codes for all packages returned, so we can track the returns and ensure all packages are from who they say they are.

Your options are endless, contact our sales team today and let us begin processing your product and order returns for you in a professional and efficient manor.